Refund Policy


Product appreciation period /
Except for food that is easy to perish and has a short shelf life (will expire when returned/cancelled), customized products, current newspapers, periodicals or magazines, unpacked audio-visual products or computer software, game point cards, and other point cards , opened personal hygiene products and other products that are not applicable to the 7-day appreciation period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Cancellation of Communications Transactions", you will have a 7-day product appreciation period from the time the product arrives in your hands (7 days include holidays) ).

If you need to return the product, please contact the customer service staff within 7 days of receiving the product, and provide the "name", "order number", "contact number", "return product name", "return reason and photo" and other information to the customer service staff We will assist you with returns and exchanges upon receipt.
Customer service email:

Return and Exchange Instructions /
Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
Returns cannot be accepted under the following circumstances:
- Product viewing period exceeding 7 days.
- The product has been opened and used, or has been damaged due to human factors, such as defacement, malfunction, damage, wear, abrasions, scratches, and dirt.
- The packaging of the returned product is damaged and incomplete, or the invoice and accessories are missing.
- Malicious or mass returns.

Return process /
Email ⇀ Check the product information and confirm that the product can be exchanged ⇀ Prepare the complete product and invoice and send it back ⇀ Refund will be issued in 1-3 working days after confirming that the product has not been damaged by humans.